Complaint Procedure

Complaint Procedure

Our aim has always been to meet and exceed our customers’ and partners’ expectations, by providing immediate solutions and excellent customer service. In instances where you feel that we have not met your expectations, we would like to ask you to let us know, in order to help us identify weaknesses in our policies and procedures with an aim of improving them. 

In case you have a complaint relating to your insurance contract or the service provided by us, you can communicate your complaint to us in one of the following ways:

  • By Post to the below address

Postal Address:

Cosmos Insurance Company Public Ltd.

46 Griva Digeni Avenue, 1080 Nicosia

or to P.O. BOX 21770, 1513, Nicosia

  • Electronically by sending an email to
  • By Fax at 22 022 000

Download Form

Upon receiving your complain:

  • We will send a written confirmation within two working days
  • Our aim is to respond to your complain within 15 working days. In cases where this is not possible we will inform you accordingly, in due time, and will respond to your complain within 30 working days.

Should the answer you receive not be to your satisfaction, you retain your right to pursue your complaint via an appeal to the Financial Ombudsman or by taking legal measures.